The “Completed” status

This is the final status for most orders. It means we’ve finished working on your order, and have notified you by email that your ordered currency units have been successfully transferred to your account.

How much have been transferred?

At Centregold there are no hidden fees, everything is displayed in the ordering form. So you should have received the exact amount stated in that form (also displayed in your Centregold profile page, under the “my Order History” section).

However, some digital currency issuers (such as Liberty Reserve) and banks might charge incoming fees; banks usually charge FX conversion fees, sometimes 3% or 4% or even more.
Something completely beyond our control.
In fact, many banks, intermediary and correspondent banks do have hidden fees. Hence, it so often happens that the final amount delivered from an international wire is 15-30 dollars less, due to that hidden fee.  
When will your item ready to use?

If you purchased digital currency units, then they are instantly ready to buy something online or to participate in a program by transferring them to the account of that program. This transfer should be done at the digital currency issuer website – for instance www.libertyreserve.com

If you ordered a debit card then you still have to proceed on step 2 before actually receiving your card (please read more here).

If you cashed out your digital units to your bank account then you have to be patient as international wires aren’t immediate, they can take anywhere from one to five business days, or even more. Wires can delay at times for no apparent reasons.

What to do in case of a problem:

It’s always better to ask questions before making emotional conclusions. Mind should prevail upon emotions.

Centregold is just an exchanger, it doesn’t hold any balance at all, and has to work with banks.

So we suggest you to contact your bank or card issuer asking them where is the money at this moment. The best means to locate funds is to request a “wire trace”. It’s not difficult, and is quite a common procedure nowadays. The fund may have been stuck in a correspondent bank account, or the receiving bank had some routing issues with IBAN, or it has been returned due to incorrect SWIFT.... . Banks seem to always be contacting each other by telegraph (SWIFT messages or something). It’s important to fill in carefully the SWIFT code of your bank.

Also please allow enough time for the transaction to reflect on your statement. If not, we require a copy (or screenshot) of your statement or account history to be sent to us by email, so that we can identify the problem.