Failed telephone verification

That means the "customer identity verification by phone call " has failed.

Either you haven't entered the code given by automatic voice call on time, or your phone didn't ring at all.
In this state, your order is no longer active and you won't be charged by a failed order, even if you receive an email stating that it's been sent for processing.

Now what you have to do is to create a new order and leave the former one as is; it's not necessary to cancel a failed order.

First, take a look at your profile page at Centregold by clicking on the following link :  https://centregold.ca/Account/updateProfile.php

Make sure your phone number format is correct according to international standards (country code, area code, .... ). You should remove any not working number there and replace it by a good one.

Then make sure your telephone set is switched on and not busy before placing a new order.

Next, be ready to write down a four-digit code that will be provided by an automatic voice call from our system, 20 seconds up to 5 minutes later.

In case your telephone doesn't ring, or it rings but there's no voice, then you may still click on the "Verify" button and it will ring again (see below).

Do not wait too long before entering that code or it will become invalid, as it lasts only a few minutes.

ps:

• You may also encounter other statuses such as "pending telephone verification" or "awaiting telephone verification" which mean you have to restart the telephone verification process by clicking on the "action" menu next to your order in your Centregold account page.
• It may happen that you receive the following message even if your order has failed : "This is to inform you that the status of your order 3xxxx-xxxxx has changed from failed telephone verification to pending"  . In that case you do not need to create a new order.