tip 8: Our Card Processor
We highly recommend our customers to place an order using AmEx charge, credit or gift cards; and we provide some help on how to get your own Amex card too, wherever you live in the world.
However if you still prefer to use a MasterCard or Visa card on a digital currency purchase order, then the following advice may be helpful to you as you have to deal with our card processor.
The main issue about Visa and MC cards is about security, so our card processor has to follow strict rules when processing online transactions using those cards. As a result, some orders are declined even though there was enough money in the card.
Our Visa & MC card processor may still reject a transaction even if they've already charged your card, so it's good to understand how the system works.
First, when you place an order, we have to wait for the money from you to come to our bank account before being able to process your order. Here, there are two possibilities :
- if your payment has been accepted, then the processor will send you a confirmation email with the "DONE" status. That means we have received the money from you and we'll start processing your order and will deliver your purchased digital currency accordingly.
- if your payment hasn't been accepted, then the processor will inform you about that with the "REJECT" status.
If you receive any other kind of status then you have to wait for their final decision. That may be the case for orders placed close to a weekend, not fully processed yet.
Here are some possible causes of reject : wrong card expiry date, CVV mismatch, invalid billing address, card not being used by the actual owner, card not authorized for online purchases ...
It's possible that in the case of rejected transactions, the money has gone out of your card. There is nothing to worry about that though, as it will be refunded automatically (including the fees). Actually, your card hasn't been charged at all but the money is put onhold and depending on your bank or card issuer it will be released from 1 to 30 days.
So we strongly advise that you should avoid that situation as much as you can by following carefully the tips we provide throughout this blog.